Software Development Engineer - Amazon Alexa

Job Description

Alexa is the groundbreaking Amazon cloud based voice service. We believe voice is the most natural interface for interacting with technology across many domains. Our team is responsible for making Alexa smarter by developing knowledge graph technology to help Alexa understand our world.

The Role:
We are building a deep and broad knowledge graph. Every Alexa user needs knowledge, and we’re here to satisfy that need.

As a software engineer, you will join a small team of amazing developers working to build the fastest, most comprehensive, and user-friendly knowledge graph system. You will take complete ownership over feature design, prioritization, and implementation. You will commit code several times a day, and your work will be immediately seen/heard by millions of users. You will launch fast and iterate quickly to build amazing features at mind-numbing speeds. This role has a focus on engagement, which includes creating entirely novel and entertaining experiences on Alexa.

What you will do:

· Write bullet-proof code that scales
· Participate in product prioritization and development
· Execute on sprints to address system scalability, feature development, and user engagement
· Collaborate with teams across the organization to iterate on design, test functionality, and evangelize feature adoption

BASIC QUALIFICATIONS
· Bachelor's Degree in Computer Science or related field
· 1+ years of hands on experience with at least one major programming language: Java, Python, JavaScript, PHP, Python, C++, Ruby, etc.
· 1+ years of experience working on a server-side programming language and an understanding of the HTTP protocol, and the DOM (CSS, HTML)
· 1+ years of experience building distributed cloud applications

PREFERRED QUALIFICATIONS
· Interest in gaming/game development
· Proficiency in SQL (MySQL) and NoSQL databases
· Experience with large datasets (billions of rows)
· Proficiency with search technologies (ElasticSearch)
· Comfortable working in a UNIX environment
· Proficiency in distributed cloud applications
· A love for optimizing even the fastest code
· A desire to be part of a team that is building world-changing products

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation

Contact Person: Allie Williams

Company Name: Amazon

Contact Email Address: wallie@amazon.com


Knowledge Engineer - Alexa - India

Job Description


At the intersection of AI and natural language understanding, voice-assistant technology is one of the most exciting industries to work in today. Creating advanced personal assistants means understanding how to address the many ways a user can ask a single question and appropriately inferring intent from metadata such as a customer's location. Deploying this technology worldwide only adds to these challenges.

That’s where you come in. As an International Knowledge Engineer, you will manage and expand Alexa’s knowledge base so that Alexa can comprehensively understand and answer questions from more users around the world. You will be responsible for holistically improving Alexa’s performance in an international market, whether by localizing existing content, obtaining and structuring new data, or by influencing the product roadmap generally.

The International Knowledge Engineer role is unique in that a given day involves work typical of both individual contributors and product managers. You will have the opportunity to drive knowledge engineering projects from end to end, embed with other teams to optimize their work for your area of responsibility, and stay abreast of global developments. International KEs have a high degree of flexibility in how they deliver customer impact; no two days in our sunny Santa Barbara office are ever the same.

In this role, you will:
· Expand and maintain Alexa’s ability to understand and answer questions for customers in India
· Identify new content opportunities and fill gaps in Alexa’s capabilities by localizing existing content or finding and ingesting new data sources
· Develop and manage complex data pipelines
· Leverage your cultural knowledge to innovate on behalf of your customers
· Partner with software developers, product managers, other knowledge engineering teams, and business leaders to enhance Alexa’s key functions worldwide
· Closely monitor specific KPIs, drive improvements in query success.
· Constantly solicit input from users and colleagues to improve our products
· Help drive the development of the world’s smartest personal assistant

BASIC QUALIFICATIONS
· Bachelor’s degree
· Experience working on simultaneous projects with cross-functional teams

PREFERRED QUALIFICATIONS
· Strong problem solvers. The ability to think critically is fundamental to the Knowledge Engineer role. We're looking for applicants who demonstrate a quantitative, systematic approach to solving problems.
· A varied background. In our Santa Barbara community, your coworkers will range from those who graduated with a PhD in neuroscience to those who graduated with a B.A. in Literature. There are people who have started (and sold) their own companies, and people who have transferred in from other Amazon departments. Your degree is less important than the skills you demonstrate: prove to us this is a field you should be in.
· Curiosity. We have found the desire to learn more about the world is an important factor in someone's success at Amazon. When we hire, we look for individuals that strive to understand a problem before they approach it and are genuinely curious about how things work - whether it relates to their role or not.
· Excellent communication and team skills. The International KE role is heavily based on building relationships with other teams to expand the product. We are looking for those who are comfortable communicating in a fast-paced development environment.

As well as:
· Has lived in India and understands the Indian culture and customer
· Ability to solve complex problems with analytical thinking
· Strong logical and conceptual thought processes
· Bias to action and ambitious personality
· Ability to work autonomously with minimal supervision
· Technical interest (e.g. MySQL, HTML, Javascript, ETL, Excel)

Our Santa Barbara office is unique within Amazon; many of our current employees came directly from a small tech company. We balance the drive of a scrappy start-up with the immense resources of a cloud computing giant, and are looking for people with similar ambition. Apply today, or reach out to one of our employees on LinkedIn to learn more about being a KE.

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation

Contact Person: Allie Williams

Company Name: Amazon

Contact Email Address: wallie@amazon.com


Knowledge Engineer, Amazon Alexa

Job Description


At the intersection of AI and natural language understanding, voice-assistant technology is one of the most exciting industries to work in today. Creating advanced personal assistants means understanding how to address the many ways a user can ask a single question, and appropriately inferring intent from metadata such as a customer's location.

But building advanced personal assistants doesn't just take state-of-the art voice recognition and natural language understanding - it also takes curious, customer-obsessed teams to manage Alexa's growing knowledge base. Knowledge Engineers are the human element of an AI like Alexa, bridging the gap between large datasets and real human questions.

Specifically, as an International Knowledge Engineer, you will manage and expand Alexa’s knowledge base so that Alexa can comprehensively understand and answer questions from more users around the world. You will be responsible for holistically improving Alexa’s performance in an international market, whether by localizing existing content, obtaining and structuring new data, or by influencing the product roadmap generally.

The International Knowledge Engineer role involves diverse responsibilities, including driving projects you own from end to end, embedding with other teams to optimize their work for your area of responsibility, and staying abreast of global product developments. International KEs have a high degree of flexibility in how they deliver customer impact, meaning no two days in our sunny Santa Barbara office are ever the same.

In this role, you will:
· Expand and maintain Alexa’s ability to understand and answer questions for customers
· Identify new content opportunities and fill gaps in Alexa’s capabilities by localizing existing content or finding and ingesting new data sources
· Develop and manage complex data pipelines
· Leverage your cultural knowledge to innovate on behalf of your customers
· Partner with other knowledge engineering teams, software developers, product managers, and business leaders to enhance Alexa’s key functions worldwide
· Closely monitor specific KPIs to inform the product roadmap in your market
· Constantly solicit input from users and colleagues to improve our products
· Help drive the development of the world’s smartest personal assistant

BASIC QUALIFICATIONS
· Bachelor’s degree
· Experience working on simultaneous projects with cross-functional teams

PREFERRED QUALIFICATIONS
· Strong problem solvers. The ability to think critically is fundamental to the Knowledge Engineer role. We're looking for applicants who demonstrate a quantitative, systematic approach to solving problems.
· A varied background. In our Santa Barbara community, your coworkers will range from those who graduated with a PhD in neuroscience to those who graduated with a B.A. in Literature. There are people who have started (and sold) their own companies, and people who have transferred in from other Amazon departments. Your degree is less important than the skills you demonstrate: prove to us this is a field you should be in.
· Curiosity. We have found the desire to learn more about the world is an important factor in someone's success at Amazon. When we hire, we look for individuals that strive to understand a problem before they approach it and are genuinely curious about how things work - whether it relates to their role or not.
· Excellent communication and team skills. The International KE role is heavily based on building relationships with other teams to expand the product. We are looking for those who are comfortable communicating in a fast-paced development environment.
As well as:
· Ability to solve complex problems with analytical thinking
· Fluent in a European language (e.g., Spanish, Portuguese, Italian)
· Strong logical and conceptual thought processes
· Bias to action and ambitious personality
· Ability to work autonomously with minimal supervision
· Technical interest (e.g. MySQL, HTML, Javascript, ETL, Excel)

Our Santa Barbara office is unique within Amazon; many of our current employees came directly from a small tech company. We balance the drive of a scrappy start-up with the immense resources of a cloud computing giant and are looking for people with similar ambition. Apply today or reach out to one of our employees on LinkedIn to learn more about being a KE.

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation

Contact Person: Allie Williams

Company Name: Amazon

Contact Email Address: wallie@amazon.com


Machine Learning Data Associate

Job Description


Alexa is Amazon’s groundbreaking voice service designed for voice interactions. We believe voice is the most natural interface for interacting with technology across many domains. We are looking for a Machine Learning Data Associate to join our Information Data Operations (IDO) team located in beautiful Santa Barbara, CA.

As a Machine Learning Data Associate, you are responsible for writing, researching and delivering high quality data for internal and external customers. You will learn and master workflow guidelines to hit deadlines in a fast-paced environment.

This role focuses on language data, primarily in the areas of writing and general data analysis deliverables. The Associate must be capable of:
· Writing high quality and engaging copy
· Understanding how people use language to convey meaning
· Delivering high quality work under aggressive deadlines
· Translating established guidelines into daily work practices
· Working autonomously with minimal direction
· Handling unique data analysis requests from a range of customers

The ideal Machine Learning Data Associate:
· Possesses strong grammar and writing skills
· Utilizes excellent communication and organizational skills
· Exhibits extreme attention to detail
· Demonstrates willingness to support several projects at one time, and to accept re-prioritization as necessary
· Adapts quickly to keep up with changing project conventions and new projects

BASIC QUALIFICATIONS
· Bachelor's degree

PREFERRED QUALIFICATIONS
· Bachelor’s degree in English, Journalism, Communication, Linguistics or equivalent practical experience
· Strong analytical, problem-solving, and critical-thinking skills
· Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment
· High attention to detail, including precise and effective communications
· Proven ability to manage multiple, competing priorities simultaneously
· History of teamwork and willingness to roll up one’s sleeves to get the job done

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

Contact Person: Allie Williams

Company Name: Amazon

Contact Email Address: wallie@amazon.com


Technical Program Manager

Job Description


Alexa is the Amazon cloud service that powers Echo, the groundbreaking Amazon device designed around your voice. We believe voice is the most natural user interface for interacting with technology across many domains; We want you to come build the future with us!

This position will work with a variety of roles across the organization to build out new products and features on Alexa. You will have an opportunity to impact the customer experience, design, architecture, and implementation of a cutting edge product that is used every day by people you know.

We are looking for entrepreneurial, innovative individuals who thrive on solving tough problems in a nebulous environment. Delivering results, bias for action, ability to multi-task/prioritize, strong technical skills, ability to influence, leadership, and a natural curiosity are essential traits for success in this role.

As a TPM, you will wear many hats and be required to navigate an always shifting landscape of bottlenecks, technical constraints, and prioritization tradeoffs. The right candidate will not see this as a negative, you are excited to tackle these complex projects and deliver results time and time again.


In this role, you will:
• Interact with Software Developers, Technical Program Managers, Product Managers, and leadership to define and deliver complex features
• Lead the effective and efficient delivery of complex projects
• Drive project schedules, manage product launch, clearly communicate status and anticipate bottlenecks
• Dive into the technical complexity of features and bugs when needed and be able to recommend priority of issues
• Identify opportunities to drive innovation, accelerate product launches, and remove bottlenecks to deliver results
• Dive deep to identify root causes of issues and/or generate reports and extract data to identify problem patterns


BASIC QUALIFICATIONS
• Bachelor’s degree in related technical field
• 3+ years of relevant work in product management or project management

PREFERRED QUALIFICATIONS
• Strong attention to detail, problem solving, analytical and organizational skills
• 4+ of relevant work experience in product management or project management
· Ability to grasp complex problems and quickly synthesize cohesive solutions;
• Ability to communicate effectively with both technical and non-technical individuals
• Demonstrated ability to meet tight deadlines while managing multiple competing projects in a fast-paced environment
• Demonstrated ability to influence over authority to drive project deliverables
• Experience in writing SQL queries in a business environment
• Ability to dive deep into data, existing processes, people and systems in order to invent, simplify, and improve inefficient or unnecessarily complex processes
· Experience defining and running cross-functional programs
· Passion for technology, digital content and voice experiences

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation

Contact Person: Allie Williams

Company Name: Amazon

Contact Email Address: wallie@amazon.com


Senior Machine Learning Data Associate

Job Description


Alexa is Amazon’s groundbreaking voice service designed for voice interactions. We believe voice is the most natural interface for interacting with technology across many domains. We are looking for a Senior Machine Learning Data Associate to join our Information Data Operations (IDO) team located in beautiful Santa Barbara, CA.

As a Senior Machine Learning Data Associate, you are responsible for writing, researching and delivering high quality data for internal and external customers. You will learn and master workflow guidelines to hit deadlines in a fast-paced environment.

This role focuses on language data, primarily in the areas of writing and general data analysis deliverables. The Senior Associate must be capable of:
· Writing high quality and engaging copy
· Demonstrating expertise in handling unique data analysis requests from a range of customers
· Understanding how people use language to convey meaning
· Delivering high quality work under aggressive deadlines
· Translating established guidelines into daily work practices
· Working autonomously with minimal direction

The ideal Senior Machine Learning Data Associate:
· Possesses excellent grammar and writing skills
· Utilizes seamless communication and organizational skills
· Exhibits extreme attention to detail
· Handles several projects at one time and accepts re-prioritization as necessary
· Adapts quickly to keep up with changing project conventions and new assignments

BASIC QUALIFICATIONS
· Bachelor's degree

PREFERRED QUALIFICATIONS
· 1+ year of work experience
· Bachelor’s degree in English, Journalism, Communication, Linguistics or equivalent practical experience
· Strong analytical, problem-solving, and critical-thinking skills
· Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment
· High attention to detail, including precise and effective communications
· Proven ability to manage multiple, competing priorities simultaneously
· History of teamwork and willingness to roll up one’s sleeves to get the job done

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

Contact Person: Allie Williams

Company Name: Amazon

Contact Email Address: wallie@amazon.com


Data Engineer

Job Description


Alexa is Amazon’s groundbreaking virtual assistant designed for voice interactions. We believe voice is the most natural interface for interacting with technology across many domains. We are looking for a Data Engineer to join our Analytics team located in beautiful Santa Barbara, CA.
As a Data Engineer, you will build data pipelines, tools, and reports that enable analysts, knowledge engineers, software engineers, product managers, and executives improve Alexa’s answering capabilities across multiple information verticals: Sports, Business, History, Science, etc. In this highly visible role, you will work across teams to gather requirements for data logging, storing, transforming, and reporting, and will build scalable solutions under fast-paced environment.

Key Responsibilities:
You love building tools and data pipelines, can create clear and effective reports and data visualizations, and can partner with stakeholders to answer key business questions. You will also have the opportunity to display your skills in the following areas:
· Design, implement, and automate deployment of our distributed system for collecting and processing log events from multiple sources
· Design data schema and operate internal data warehouses and SQL/NoSQL database systems
· Write Extract-Transform-Load (ETL) jobs and Spark/Hadoop jobs to calculate business metrics
· Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions
· Monitor and troubleshoot operational or data issues in the data pipelines
· Drive architectural plans and implementation for future data storage, reporting, and analytic solutions

BASIC QUALIFICATIONS
· Bachelor's degree in Computer Science, Mathematics, Statistics, Finance, related technical field, or equivalent work experience
· 3+ years of relevant work experience in analytics, data engineering, business intelligence or related field, and 3+ years professional experience
· 2+ years of experience in implementing big data processing technology: Hadoop, Apache Spark, etc.
· Experience using SQL queries, experience in writing and optimizing SQL queries in a business environment with large-scale, complex datasets
· Detailed knowledge of data warehouse technical architecture, infrastructure components, ETL and reporting/analytic tools and environments
· Experience in data visualization software (Tableau/Qlikview) or open-source project

PREFERRED QUALIFICATIONS
· Graduate degree in Computer Science, Mathematics, Statistics, Finance, related technical field
· Strong ability to effectively communicate with both business and technical teams
· Demonstrated experience delivering actionable insights for a consumer business
· Proficiency with search technologies (Elasticsearch and the Elastic stack)
· Coding proficiency in at least one modern programming language (Python, Ruby, Java, etc)
· Experience with AWS technologies including Redshift, RDS, S3, EMR

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Contact Person: Allie Williams

Company Name: Amazon

Contact Email Address: wallie@amazon.com


Knowledge Engineer - Japan

Job Description


At the intersection of AI and natural language understanding, voice-assistant technology is one of the most exciting industries to work in today. Creating advanced personal assistants means understanding how to address the many ways a user can ask a single question and appropriately inferring intent from metadata such as a customer's location. Deploying this technology worldwide only adds to these challenges.

That’s where you come in. As an International Knowledge Engineer, you will manage and expand Alexa’s knowledge base so that Alexa can comprehensively understand and answer questions from more users around the world. You will be responsible for holistically improving Alexa’s performance in Japan, whether by localizing existing content, obtaining and structuring new data, or by influencing the product roadmap generally.

The International Knowledge Engineer role is unique in that a given day involves work typical of both individual contributors and product managers. You will have the opportunity to drive knowledge engineering projects from end to end, embed with other teams to optimize their work for your area of responsibility, and stay abreast of global developments. International KEs have a high degree of flexibility in how they deliver customer impact; no two days in our sunny Santa Barbara office are ever the same.

In this role, you will:
· Expand and maintain Alexa’s ability to understand and answer questions for customers in Japan
· Identify new content opportunities and fill gaps in Alexa’s capabilities by localizing existing content or finding and ingesting new data sources
· Develop and manage complex data pipelines
· Leverage your cultural knowledge to innovate on behalf of your customers
· Partner with software developers, product managers, other knowledge engineering teams, and business leaders to enhance Alexa’s key functions worldwide
· Closely monitor specific KPIs, drive improvements in query success.
· Constantly solicit input from users and colleagues to improve our products
· Help drive the development of the world’s smartest personal assistant

BASIC QUALIFICATIONS
· Bachelor’s degree
· Fluent in Japanese
· Experience working on simultaneous projects with cross-functional teams

PREFERRED QUALIFICATIONS
· Ability to think critically and demonstrate a quantitative, systematic approach to solving problems
· Ability to strive to understand a problem before you approach it
· Excellent communication and team skills
· Ability to solve complex problems with analytical thinking
· Strong logical and conceptual thought processes
· Bias to action and ambitious personality
· Ability to work autonomously with minimal supervision
· Technical interest (e.g. MySQL, HTML, Javascript, ETL, Excel)

Our Santa Barbara office is unique within Amazon; many of our current employees came directly from a small tech company. We balance the drive of a scrappy start-up with the immense resources of a cloud computing giant and are looking for people with similar ambition. Apply today or reach out to one of our employees on LinkedIn to learn more about being a KE.

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.


Contact Person: Allie Williams

Company Name: Amazon

Contact Email Address: wallie@amazon.com


Manager, Product Management - Alexa

Job Description


Alexa is the Amazon cloud service that powers devices like Echo and FireTV – Amazon’s groundbreaking devices designed around voice. The Graphiq Team that is part of Alexa Information Team combines natural language understanding, large volume of structured knowledge, and natural language generation to answer our customers’ questions in the most natural way possible.

We are looking for a Manager of Product Management to join our International Team located in beautiful Santa Barbara, California. The International Team is focused on expanding Alexa’s knowledge base so that Alexa can comprehensively understand and answer questions in many languages from all around the world.

This role will oversee a team that will coordinate and execute launches into new locales and is responsible for delighting Alexa’s expanding customer base with precise answers to challenging questions. He/she will manage the expansion of knowledge products, work cross-functionally with teams across Alexa, and monitor the progress of multiple locales. A successful candidate will be able to foster creativity and innovation on her/his team, can dive deep if needed, and is never out of touch with the details of the technology.

We are looking for someone with a genuine interest and curiosity for the international space, and someone who can truly put the customer first to understand the importance of successfully answering queries from users around the globe.

In this role, you will:

· Lead the launch of Graphiq’s question answering capabilities into new locales working cross functionally with engineering, analytics, and product management team members in multiple locations
· Manage international Knowledge Engineers and hire and develop great people
· Define creative, high quality, scalable product roadmaps for new locales based on team strategy and vision and identify and define requirements for Graphiq’s internationalization efforts
· Manage prioritization and trade-offs among customer experience, performance and operational support load
· Identify potential dependencies or challenges, escalate issues when needed
· Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals

BASIC QUALIFICATIONS
· 7+ years of professional experience with 3+ years of consumer facing product management experience
· 3+ years of management experience
· Experience leading cross-functional teams to deliver products and projects on tight deadlines
· Experience coordinating complex product development cycles and software development schedule

PREFERRED QUALIFICATIONS
· MBA or Master’s degree
· Passion for creating innovative solutions for consumers
· Experience delivering consumer software products and services in a high growth environment
· Excellent verbal and written communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences
· Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions
· Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners
· High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously.
· Ability to think strategically and execute methodically
· Ability to work in a fast-paced environment where continuous innovation is desired.
· Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment
· History of teamwork and willingness to roll up one’s sleeves to get the job done

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation


Contact Person: Allie Williams

Company Name: Amazon

Contact Email Address: wallie@amazon.com


Technical Support Tech II

Job Description


At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.

Amazon has an immediate opening for an IT Support Engineer for our Amazon corporate office in Santa Barbara, CA. The IT Support Engineer serves as the liaison between the infrastructure and general operations of the facilities. Support Engineers provide hands-on support for client hardware and software on Windows, Mac, and Linux systems. They also support networking and local server resources for their site. Regular activities include pc imaging and repair, network troubleshooting, AV/VC support, assisting central support with chat and/or phone support, project management, mentorship of junior technicians, systems administration in a variety of software and hardware environments, telecom administration, and hardware procurement.

The Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills, and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in high pressure situations, successfully handle multiple priorities, and possess a high level of discipline while remaining flexible.

BASIC QUALIFICATIONS
Experience in the following areas of IT:
· Microsoft Windows (server and desktop), Linux (server and desktop), and Mac Support
· Advanced Troubleshooting skills in a multi-user high pressure environment
· Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
· Experience with Data Cabling / Computer Facilities maintenance
· Proven skills in PC repair, troubleshooting, deployment, and liquidation
· Experience communicating verbally and in writing with peers, management, contractors and vendors
· Proven ability to work successfully with limited supervision
· Some on call responsibilities are required

PREFERRED QUALIFICATIONS
· Bachelor's degree in Computer science or IT related field.
· Industry training such as Microsoft MCSE, MCITP,
· Experience with Cisco IOS (CLI) or Cisco certification
· Advanced Linux systems administration skills / certification
· Ability to manage high priority projects
· Experience with scripting, programming, or SQL

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Contact Person: Allie Williams

Company Name: Amazon

Contact Email Address: wallie@amazon.com


Business Intelligence Engineer

Job Description

Alexa is Amazon’s groundbreaking virtual assistant designed for voice interactions. We believe voice is the most natural interface for interacting with technology across many domains. We are looking for a Business Intelligence Engineer (BIE) to join our Analytics team located in beautiful Santa Barbara, CA.

If you are passionate about developing business metrics and insights from complex datasets, this role is for you. You will work closely with data engineers, software development engineers, knowledge engineers, product managers, and business leaders to produce reports and analyses that help improve Alexa’s answering capabilities across multiple information verticals: Sports, Business, History, Science, etc. To be successful in this role, you must be able to turn ambiguous business questions into clearly defined problems, develop quantifiable metrics, and implement Extract-Transform-Load (ETL) processes to support all data needs across the organization.

Last but not least, you love building insightful reports and beautiful data visualizations, and want to automate everything you have built.

Key Responsibilities:
· Interview stakeholders to gather business requirements and translate them into data and analytic requirements for software development engineers and data engineers
· Write Extract-Transform-Load (ETL) jobs to calculate business metrics
· Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions
· Monitor and troubleshoot operational or data issues in the data pipelines
· Review and audit existing ETL jobs and SQL queries
· Identify and recommend opportunities to automate systems and tools
· Analyze data from many sources and present key findings to improve products, customer experience, and other business metrics

BASIC QUALIFICATIONS
· Bachelor's degree in Computer Science, Mathematics, Statistics, Finance, or equivalent work experience
· 1+ years of relevant work experience in analytics, data engineering, business intelligence or related field
· Experience using, writing and optimizing SQL queries in a business environment
· Knowledge of data warehouse technical architecture, infrastructure components, ETL and reporting/analytic tools and environments
· Experience in business intelligence software (Tableau, Qlikview, MicroStrategy) and ETL software

PREFERRED QUALIFICATIONS
· Graduate degree in Computer Science, Mathematics, Statistics, Finance, related technical field
· 3+ years of relevant work experience in analytics, data engineering, business intelligence or related field
· Strong communication and presentation skills necessary to build effective working relationships and positively influence decision making
· Strong business acumen
· Experience in performing regression analysis and building classification models using machine learning algorithms
· Experience in voice recognition and information retrieval analytics
· Coding proficiency Python and/or R
· Experience with AWS technologies including Redshift, RDS, S3, EMR

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

Contact Person: Allie Williams

Company Name: Amazon

Contact Email Address: wallie@amazon.com


Software Developer Manager

Job Description

Alexa is Amazon's groundbreaking virtual assistant designed for voice interactions. We believe voice is the most natural interface for interacting with technology across many domains. Our team is responsible for making Alexa smarter by developing knowledge graph technology to help Alexa understand our world.

We are seeking a Software Development Manager to lead and grow a nascent technical team focused on enabling natural-language question answering for enterprises through Alexa. You will manage a team of engineers and product managers in designing, developing, testing, and deploying a range of services to accomplish this mission, spanning voice, desktop, mobile, and cloud platforms as well as back-end systems.

This is a distinctive opportunity to bring a new service to market and lead a high-performing team committed to fundamentally changing the way employees and customers interact with data.

What you will do
· Be very hands-on: work closely with engineers to design and build scalable technical solutions, manage the day-to-day development activities, participate in design review, code review, and implementation
· Equip the team with the necessary resources to execute on aggressive timelines
· Manage staffing, program resources, and professional development
· Help define the product roadmap and priorities, report on status of development, quality, operations, and system performance to senior management
· Work across multiple teams to remove obstacles and external dependencies
· Work with enterprise customers and prioritize features to fullfill their needs

BASIC QUALIFICATIONS
· Bachelor's degree in CS or related field
· 5+ years leading engineering teams (e.g. hiring, mentoring, managing performance, providing technical leadership and design guidance)
· Experience with large databases (billions of rows)
· Experience working in SQL (MySQL) and NoSQL databases
· Experience using search technologies (ElasticSearch)
· Experience working in a UNIX environment
· Experience scaling distributed cloud applications
· Experience presenting technical information to executive audiences, peers, and non-technical stakeholders

PREFERRED QUALIFICATIONS
· Masters or PhD degree in Computer Science or related field
· 10+ years of relevant software development and engineering management experience
· Experience hiring and building technical teams
· Intimate knowledge of distributed systems concepts and AWS
· Intimate knowledge of Alexa Skills/Alexa Skills Kit
· Experience developing and launching enterprise software products
· Experience developing and launching AWS Services
· Experience in building SDKs and Developer Tools
· Ability to achieve stretch goals in fast-paced, innovation-focused environment
· Ability to take raw product requirements and develop software architectures and designs to bring them to life, with a track record of delivering systems that are scalable, resilient, and inexpensive to own

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Contact Person: Allie Williams

Company Name: Amazon

Contact Email Address: wallie@amazon.com


Technical Program Manager

Job Description

We are looking for a Technical Program Manager (TPM) to join our Alexa Information Analytics team located in beautiful Santa Barbara, CA.

Why Alexa? Alexa is the Amazon cloud service that powers Echo, the groundbreaking Amazon device designed around your voice. We believe voice is the most natural user interface for interacting with technology across many domains; we are inventing the future.

As a TPM, your No. 1 job is to ensure that the team delivers on time and on target. You will work with a focused team of engineers, analysts, and product managers building out large-scale analytic solutions. You will have an enormous opportunity to impact business decisions across the organization through the products and data insight that your team ships to business stakeholders.

You will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance customer needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected.

We are looking for entrepreneurial, innovative individuals who thrive on solving tough problems. Maturity, high judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success in this role.

Key Responsibilities:
· Gather business requirements from stakeholders (engineers, product managers, business leaders), document specifications, identify resources needed, and create project/sprint schedules to ensure timely and successful delivery of the project
· Track project statuses, resolve roadblocks (resource constraints, requirement ambiguity, etc.), and communicate ongoing progress to stakeholders and Alexa Information Analytics team
· Prioritize bug requests, ad-hoc requests, and feature backlogs
· Research and adopt industry’s and Amazon’s best practices in project management and analytic solution development
· Master the Alexa data architecture & tools and serve as an expert that others across the organization can come to for answers

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

BASIC QUALIFICATIONS
· Bachelor's degree
· 1+ years of relevant work in product management or project management
· Experience in writing SQL queries in a business environment with messy datasets

PREFERRED QUALIFICATIONS
· Ability to dive deep into data, existing processes, people and systems in order to invent, simplify, and improve inefficient or unnecessarily complex processes
· Strong attention to detail, problem solving, analytical and organizational skills
· Demonstrated ability to meet tight deadlines while managing multiple competing projects in a fast-paced environment
· Demonstrated ability to influence over authority to drive project deliverables
· Ability to communicate effectively with both technical and non-technical individuals
· Strong interpersonal skills including written and verbal communication skills necessary to build effective working relationships and positively influence decision making
· Experience in adopting software development life cycle processes (waterfall, agile, SCRUM, etc.) and tools
· Have PMI certifications (PMP, PgMP, PMI-ACP, etc.)
· Coding proficiency Python/R and ETL tools
· Knowledge about big data and AWS ecosystems (Spark, EMR, Redshift, S3, etc.)

Contact Person: Allie Williams

Company Name: Amazon

Contact Email Address: wallie@amazon.com


Software Development Engineer - Amazon Alexa Analytics

Job Description

Alexa is Amazon’s groundbreaking virtual assistant designed for voice interactions. We believe voice is the most natural interface for interacting with technology across many domains. We are looking for a Software Development Engineer (SDE) to join our Analytics team located in beautiful Santa Barbara, CA.

If you love building scalable data infrastructure and machine learning applications, this role is for you. Your work will empower data engineers, knowledge engineers, business intelligence engineers, business analysts, product managers, and fellow SDEs to make Alexa smarter. You will take complete ownership over feature design, prioritization, and implementation. You will commit code several times a day. You will launch fast and iterate quickly to build amazing features at mind-numbing speeds.

Key Responsibilities:
· Write bullet-proof code that scales
· Participate in product prioritization and development
· Execute on sprints to address system scalability, feature development
· Collaborate with teams across the organization to iterate on design, test functionality, and evangelize feature adoption
· Own the design, development, and maintenance of data infrastructure that supports large-scale data extraction, transformation, aggregation, ingestion, and query execution
· Write and deploy production-grade machine learning models
· Build intuitive data products and visualization tools

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

BASIC QUALIFICATIONS
· Bachelor's degree in Computer Science or equivalent work experience
· 1+ year of relevant work experience with at least one major programming language: Java, Python, JavaScript, PHP, Python, C++, Ruby, etc.
· 1+ year of experience working on a server-side programming language and an understanding of the HTTP protocol
· 1+ year of experience building distributed cloud applications

PREFERRED QUALIFICATIONS
· Proficiency in SQL and NoSQL databases
· Experience with AWS technologies (Redshift, Athena, RDS, S3, EMR) and Hadoop ecosystems (Spark, MapReduce, YARN, Hive, etc.)
· Experience with machine learning and classification algorithms
· Experience in writing and optimizing SQL queries with large-scale, complex datasets
· Detailed knowledge of data warehouse technical architecture, infrastructure components, ETL and reporting/analytic tools and environments
· Experience with large datasets (billions of rows)
· Comfortable working in a UNIX environment
· Proficiency in distributed cloud applications

Contact Person: Allie Williams

Company Name: Amazon

Contact Email Address: wallie@amazon.com